General Information from your Inflatable Event Professionals in Tacoma
Reservations and Deposits
All reservations with Inflatable Event Professionals require a non-refundable deposit to secure each booking. In the event of a cancellation received prior to the scheduled event, your deposit will be applied in full towards a rescheduled reservation with us. If the cancellation is made within one week of the event, the deposit is non-refundable and is forfeit.
How far in advance should I place my reservation?
For your convenience, the fastest way to reserve your bounce house is through our website www.IEPnw.com. Please make your reservations as soon as possible. All our bounce houses/slide combos are very popular and often booked weeks and even months in advance. The sooner you call, the more likely you will be able to obtain the item you want.
How do I make a reservation?
To make a reservation please schedule online at our website at www.IEPnw.com; if you have additional questions feel free to call 253-353-9797 or email at fun@IEPNW.com.
We require a $100.00 deposit to hold the bounce house / concession on your requested date. If your order amount is $500 or above, then a 50% deposit is required to hold the bounce house(s) / concession(s) on your requested date. Deposit must be paid at the time of reservation. We accept Cash, Money Orders, PayPal, Discover, Visa, and MasterCard. Your reservation is not confirmed until the deposit is received. If you choose to pay with cash a 50% deposit must be provided to hold the reservation.
Do you allow same day party rentals?
It is always better to book your event in advance. But should you need to rent an inflatable at the last minute, we will try to assist you. If we have the available staffing and truck space to make the delivery, we will work with you on your event. There will be a 40% same day booking fee added to your order if we are able to assist you. Please call 253-353-9797 for more information.
All final payments are due the day before delivery/set-up. Payment must be made in cash, money order, we also accept Visa, MasterCard, Discover and PayPal.
Do you offer discounts?
For our Active Military, Military Reservists, National Guard, Military Retiree’s and First Responders we will add additional 1/2 hour of time to your rental at no additional charge
On the day of the event the unit will be delivered 30 minutes to 4 hours prior to your party's start time. Upon arrival an adult must be present before setup can begin. Once the unit is setup it cannot be moved. ATTENTION: Drivers CANNOT go up and down stairs and/or hills, etc. Set up location must be a flat location and easily accessible from the delivery vehicle.
It will take approximately 45 minutes to set up, inspect for safety, check operation, provide operator training and go over the contract guidelines. Most Inflatables require a minimum space of 20x20 square feet and a height of 20 feet. Some of the units need more space and will be discussed at the time of reservation. It is the customer's responsibility to measure in advance and ensure there is adequate space and provide a flat clean area for set up clear of sharp objects, debris and/or pet waste. A household GFCI electrical outlet must be available within 75 feet of where unit will be placed. If electricity is not available, one of our generators must be added to your order (there is an additional fee for renting a generator).
Rentals will be picked up within 2 hours of your requested end time. Let us know if an exact pick-up time is needed. Please understand that it will take approximately 45 minutes for the break down and removal of each unit. NOTE: Larger units and larger functions may require more time.
No pets allowed in units-their claws will damage the unit and the lessee will be liable for tears caused during rental period.
If the unit becomes damaged while operating, assist all users off the unit and deflate immediately. Do not attempt to continue operating unit and contact our office immediately.
Are we responsible for the unit if it gets a tear or damaged in any way?
Yes and no. You are not responsible for normal wear and tear on our units.
If however the unit is damaged in any way due to user neglect or disregarding the safety rules (i.e. not turning off the blower in high winds), the customer may be subject to damages up to and including replacement of the unit/blower etc. which can cost thousands of dollars or cleanup fees. We don´t want you or us to be in that situation which is why we have you sign and initial on all our safety rules.
All safety rules are reviewed with a responsible adult when the unit is dropped off and a copy remains at the party location in the Customer Reference Book. Credit Cards for reservation may be kept on file up to the date of the event and charged to recover any losses up to and including unit being out of service until it is repaired or replaced.
What is a Damage Waiver and what does it cover?
Damage waiver is a program that we offer to waive unintentional damage to our equipment for a 10% fee. The damage waiver (if purchased) will cover accidental unintentional damage to the equipment rented such as; burst seems, broken handles, torn vinyl. If the damage waiver is purchased and there is accidental and unintentional damage to the equipment, we will waive any repair fees or replacement costs for damage to the equipment.
It is important to understand that this damage waiver does not cover any damage that is done intentionally or due to your negligence. The damage waiver does not cover theft, vandalism, silly string, pet damage, gum, paint, pens or markers, or intentional damage to the equipment. The lessee will incur charges for any theft or vandalism, silly string, pets damage, liquids, confetti, or intentional damage to the equipment. The damage waiver is void if the equipment is moved from the original location where our installers set it up. Please call our office to discuss this damage waiver program if you have any questions.
Should lightning heavy rain and/or winds occur at the time of rental, you should evacuate the unit as quickly and safely as possible. Both Inflatable Event Professionals and the customer reserve the right to cancel due to inclement weather – Your Safety & Fun Are #1.
Rain-checks are issued if Inflatable Event Professionals cannot set up because of rain, snow, high winds or muddy conditions. Rain checks will be kept on file and are good for up to 1 year from your cancellation date and will be applied towards a future reservation.
If the customer chooses to have Inflatable Event Professionals set up and we find the weather conditions are not appropriate for our bounce houses/slide combos your deposit will not be returned and you will not be issued a rain check.
If, on the day of your rental, rain, high winds or other severe inclement weather is predicted you will be given the option to cancel your rental and reschedule at no additional cost. However, once the equipment has left our warehouse, there are no refunds or rain checks.
Cancellations are accepted if it is received 10 days prior to the scheduled event. Your deposit can go toward a future rental date.
If a cancellation is non-weather related and occurs under the 7 -day window of the reservation scheduled; then the deposit is non-refundable.
Large events require a 50% non-refundable deposit to lock in the reservation. If the event is rescheduled, the deposit may be applied in full to a future reservation. If the event is canceled a credit will be kept on file “Large Events only”.
Smaller events and private parties $500 and over also require a credit card and 50% deposit to hold the reservation.
Smaller events and private parties under $500 require a credit card and a $100.00 deposit to hold the reservation.
Please note that all cancellations MUST BE IN WRITING (E-mail) and sent to: fun@IEPNW.com.
Inflatable Event Professionals reserves the right to cancel any reservation or portion thereof. We also reserve the right to conclude an event early due to inclement weather, unsafe, unclean, or unfit conditions for our equipment or staff.
Does the price include set up and delivery?
Setup and take down after the event is free, but there is a delivery charge that will be based on the miles from our warehouse to the event location.
Do you deliver to other cities?
Yes, but once again be aware that due to rising gas prices and the need for an additional truck and labor that there is an additional delivery fee. If our system will not let you finish your quote after putting in your address, please call our office for a current quote.
Does the standard 6-hour rental time include your set up time?
No, we arrive early to set up, so you get the entire rental time to play.
Does Inflatable Event Professionals charge cleaning fees?
During the winter months a winter cleaning fee is charged.
When we pick up the unit, we will assess the condition of the unit. If the inflatable shows signs that the party guests did not follow the stated rules, a cleaning fee will be charged. If any substances such as food, excessive dirt/mud, oil, soap, foam, etc. are found on our equipment when we arrive, we will charge a cleaning fee.
Please be advised that we absolutely DO NOT ALLOW SILLY STRING, Body Paint, Glitter or Confetti in/on, or near our inflatables. The chemicals in Silly String and Body Paint will ruin the vinyl in our inflatable bouncers; the damage is not repairable. The confetti will stain the vinyl and cannot be removed. And glitter will get into unit and it is impossible to get it all out. Please don’t plan to have silly string, body paint, confetti or glitter at your party if you are renting an inflatable. Our least expensive units cost $2000 new and some of our bigger inflatables cost over $5000. If silly string or body paint ruins one of our inflatable Bounce Houses or Water slides, the renter will be responsible for the full cost of replacement. The use of confetti or glitter in or around our units will added an additional cleaning fee $500.00 or up to the replacement cost of the unit.
- Late pickup fee -20%
- Overnight Fees - 40%
- Park Delivery Fee - $100.00
- Same Day Rental Fee - 40%
- Using water in a dry unit rental - $100.00 to $200.00 depending on the size of the unit
- Using Silly String or body paint in or around our units - Up to the replacement cost of the unit
- Putting Glitter or Confetti in our unit - $500.00 or up to the replacement cost of the unit.
- Site Prep Fees - Pet Droppings or other work needed to make the site ready for setup - $25.00 to $100.00