FAQ (Frequently Asked Questions)
The best location will be an open, flat (nothing more than an 8-inch difference in height from one end to the other), grassy area with no overhead trees or power lines. We will use stakes & sandbags on grass to secure the Inflatable. If we are setting up on concrete or a black top, sandbags will be used.
How much space do I need?
The inflatables vary in size. You should have at least 5' of additional space. That means allowing (25'x20') for our standard (21'x13') Bounce House. Some of the units need more space and will be discussed at the time of reservation. A household electrical outlet must be available within 50-100 feet of where unit will be placed.
Do I need to prepare the area?
The site should be cleared of large debris, sharp sticks, stones and animal waste. Residential sprinkler system should be in the off position especially if the unit will remain on property overnight. No units can be setup on an unprepared site location. If the site preparation needs to be completed by our employees, there will be site preparation fee of 25.00
Will the unit damage my lawn?
We cannot guarantee that there will be no effect on your lawn. Due to the weight of the Bounce House and depending on the length of time the bounce is in use, flattened grass is common but not permanent. If you are renting a Water Slide you will have a wet yard. We put down tarps so that the damage to your lawn is minimized.
How does the Bounce House stay inflated?
The Inflatable has a fan that plugs into a standard electrical outlet. The Blower/Fan units high output ensures proper firmness for the Bounce House. The Inflatable must be placed within 75 feet of this outlet.
What type of ground surfaces can you set-up on?
We will set up on grass, dirt, concrete and asphalt. We will not set up on rocks, wood chips or mulched areas. If possible, all inflatables and tents will be staked in the ground for safety. If staking is not possible, additional sandbags will be used in lieu of stakes. Set-up location and conditions are the responsibility of the customer, and must be identified upon placing rental reservation and cannot be modified once the driver has left the warehouse. IEP Inflatable Event Professionals Is not responsible for damage to underground cabling and/or utilities.
Underground Utilites. Where are they located?
Our delivery staff will need to stake/anchor the inflatable/games into your ground using 18 - 24-inch anchors. it is advised that you contact your local utility company at least 4 days before we come out, to survey & mark your utility lines before we stake our inflatables into your ground. You can go to www.callbeforeyoudig.org. or call 811 to speak with your local utility company and setup an appointment. It is a free service offered by your local utility company. Inflatable Event Professionals cannot be responsible if our anchors/stakes puncture’s your underground utilities. It is the homeowner’s responsibility to know where underground pipes and utilities are located and to show us at the time of installation
How many people can play in a Bounce House at one time?
Kids of similar sizes must bounce together - It is important not to let your 3-year-old bounce with your 10-year-old and their friends. It has been our experience that teenagers and 10-year-old boys are not the most careful of creatures; and we do not want your little ones to get injured.
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Are your inflatables safe & clean?
Yes. Inflatable Event Professionals inflatables are constructed with quality and safety in mind! All of Inflatable Event Professionals units are constructed from commercial grade 18 to 21 oz. vinyl, with double stitching. All of the materials are fire retardant. The windows of the bounces are made of specially designed mesh netting, which allows for easy viewing and minimizes the chances of getting entangled.
All of our inflatables are cleaned and inspected after every rental and are routinely completely disinfected. We are committed to making sure that your children are playing in a clean, healthy, and safe environment.
Does Inflatable Event Professionals have liability-insurance?
Absolutely. We are insured and able to provide our customers with a certificate of insurance. If you need to be added to our certificate as an additional insured, there may be an additional charge.
Can the inflatables be setup indoors?
Yes, our units can be set up inside or outside! You will need to have enough ceiling height (about 18’-20’) to accommodate most inflatables although we have some shorter units. The inflatable cannot be set up near hot lights, fire prevention equipment, air conditioning vents, or any fire hazard. Many gymnasiums, halls, churches, malls, or locations with sufficient height will do just fine.
Can you set-up in a park or other locations?
The customer is responsible for obtaining proper permission and/or permits for equipment rented and placed in parks or other public locations. We use 18 to 24 inch stakes to anchor our inflatable units to the ground. Please verify with the park if stakes are allowed or let us know that sandbags will have to be used to anchor the units. An electrical outlet must be available within 75 feet of the party site. If no electricity is available, a generator will be required. We do have generators available for rent in our party supply section. If proof of insurance is required, please allow 5 business days for processing requests. For your convenience all of Pierce County parks as currently listed on our insurance policy as additional insureds.
For delivery to all parks there is a Park Fee of $50.00 that will be added to your order. Requests for Park setups require a credit card deposit and a copy of your photo ID to be received prior to the setup of your event.
What kind of power supply is needed for a bounce house/slide combo?
Bounce houses/slide combos plug into a standard 110 household outlet. We will supply the cord, and we ask that nothing else be plugged into the outlet we are utilizing. Placement of the Bounce house/slide combo should be no more than 75ft from that outlet.
What should I do if I lose power or have another problem?
Immediately call our office 253-353-9797 with any concerns regarding personnel or equipment. In case of a real emergency, dial 911.
Interrupted power is the primary source of inflatable failures. Should the blowers provided to you stop working, immediately remove the children playing in or on it. Then check the circuit breaker to see if it has tripped. If the circuit breaker has tripped, try to identify and isolate any other equipment from the circuit before resetting the breaker.
How much electricity do I need?
Our Bounce Houses are inflated using a fully enclosed electric blower unit that is powered by a standard 110 volt, 15 AMP, three-prong electrical outlet. Each blower draws roughly 9-10 Amps (1,000 -1,100w) and some larger units use multiple blowers. Each blower will need to be on a separate circuit. Electricity is needed within 75 feet of the inflatable. These motors run constantly to keep the unit inflated so constant ample power will be required.
Concession equipment should not be placed on the same power source. The units are powered by a standard 110 volt, 20 AMP, three-prong electrical outlet. Each machine requires between 7-11 Amps (900-1,300w).
A generator may be used to power the units if sufficient outlets/power is not available. Please see the concessions and add-ons portion of our website for pricing.
How far in advance should I place my reservation?
For your convenience, the fastest way to reserve your bounce house is through our website www.IEPnw.com. Please make your reservations as soon as possible. All our bounce houses/slide combos are very popular and often booked weeks and even months in advance. The sooner you call, the more likely you will be able to obtain the item you want.
Do you allow same day party rentals?
It is always better to book your event in advance. But should you need to rent an inflatable at the last minute, we will try to assist you. If we have the available staffing and truck space to make the delivery, we will work with you on your event. There will be a 20% Same day booking fee added to your order if we are able to assist you. Please call 253-353-9797 for more information.
What form of payment do you accept?
In addition to cash and money orders, We accept PayPal, Discover, Visa, and MasterCard. All event reservations must be paid in full the day prior to the event. If you are paying with cash, please have the correct amount.
Do you offer discounts?
Yes, we offer a 5% discount off of a Bounce House rental to all Active Duty Military (Must provide Proof at time of Rental) with a 6 hour or longer Bounce House Rental.
3% discount off of a Bounce House rental for all Military Reservists, National Guard, Military Retiree’s, First Responders & Churches, with a 6 hour or longer Bounce House Rental.
How do I make a reservation?
To make a reservation please schedule online; if you have additional questions feel free to call 253-353-9797 or email at fun@IEPNW.com.
We require a $100 deposit to hold the bounce house/concession on your requested date. If your order amount is $500+ then a 50% deposit is required to hold the bounce house(s)/concession(s) on your requested date. Deposit must be paid at the time of reservation. We accept Cash, Money Orders, Paypal, Discover, Visa, and MasterCard. If no deposit is received your date will be forfeited. This is to ensure a rental for that day. If you choose to pay with cash a 50% deposit must be provided to hold the reservation.
Can I cancel or change my reservation?
Yes, cancellations are accepted as long as it is received 10 days prior to the scheduled event. Your deposit can go toward a future rental date. If a cancellation occurs under the 10 day window of the reservation scheduled; then the deposit is non-refundable. Please See the General Information Section for more details.
What is your cancellation policy?
If, on the day of your rental, rain, high winds or other severe inclement weather is predicted you will be given the option to cancel your rental and reschedule at no additional cost. However, once the equipment has left our warehouse, there are no refunds or rain checks.
Cancellations can be made up to 10 days prior to an event without penalty.
Does the price include set up and delivery?
Yes, although additional fees will apply for event locations outside a 5-mile radius from our warehouse.
Do you deliver to other cities?
Yes, but once again be aware that due to rising gas prices and the need for an additional truck and labor that there is an additional travel fee outside a 5-mile radius from our warehouse. If our system will not let you finish your quote after putting in your address, please call our office for a current quote.
Does the standard 6 hour rental time include your set up time?
No, we arrive early to set up so you get the entire rental time to play.
We’ve rented some really dirty jumps from other companies in the past. Are they always that dirty?
No, the jump should be clean when you get it. Inflatable Event Professionals cleans and disinfects after every rental.
Do we have to keep it plugged in the entire time?
Yes, a blower keeps air in the bounce unit, if un-plugged or powered off the unit will deflate. That´s why we require an outlet within 75 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
What about parks? Do parks have electricity?
We love setting up at parks, but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day. And to make it easier for you, we have added all Pierce County Parks as an additional insured to our insurance policy.
Can I use my own generator?
Unfortunately, the answer is no. To properly ensure the safety of your guests and our equipment we need to be able to verify the safety of the equipment. You will be required to rent one of our generators if a generator is needed.
What if we need to cancel?
Please check our General Information Tab for details.
How big is a Bounce house?
Please note the space required for each bounce house (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Bounce houses need room to be staked and they need room for the blower and can´t rub against walls or trees as this may damage the jump. The sizes listed with each bounce house include the space needed for stakes etc. If you have stairs, a tiered or sloped yard, please call our office to discuss options for setup.
What about the bounce houses? Any special requirements?
Check the requirements listed with each jump. Also, make sure you have at least a 5´ access to the area where it will be set up. The jumps can weigh up to 650 pounds, so we need a clear path with ample room.
What surfaces do you set up on?
We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can´t set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Can we see a copy of your contract and safety rules?
Yes, there is a link in your receipt once you've ordered, copies are also provided on the day of the party in our Customer Reference Book or you may contact our office.
Are we responsible for the unit if it gets a tear or damaged in any way?
Yes and no. You are not responsible for normal wear and tear on our units. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc. which can cost thousands of dollars. We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules.
What is a Damage Waiver and what does it cover?
Damage waiver is a program that we offer to waive unintentional damage to our equipment for a 10% fee. The damage waiver (if purchased) will cover accidental unintentional damage to the equipment rented such as; burst seems, broken handles, torn vinyl. If the damage waiver is purchased and there is accidental and unintentional damage to the equipment, we will waive any repair fees or replacement costs for damage to the equipment.
It is important to understand that this damage waiver does not cover any damage that is done intentionally or due to your negligence. The damage waiver does not cover theft, vandalism, silly string, pet damage, gum, paint, pens or markers, or intentional damage to the equipment. The lessee will incur charges for any theft or vandalism, silly string, pets damage, liquids, confetti, or intentional damage to the equipment. The damage waiver is void if the equipment is moved from the original location where our installers set it up. Please call our office to discuss this damage waiver program if you have any questions.
We do charge a Refundable Security / Cleaning Deposit fee of $100.00 when you place your reservation. When we pick up the unit, we will assess the condition of the unit. If the inflatable shows signs that the party guests did not follow the stated rules, the Security / Cleaning fee is forfeit and will not be refunded. If any substances such as food, excessive dirt/mud, oil, soap, foam, etc. are found on our equipment when we arrive, we will charge a cleaning fee.
Please be advised that we absolutely DO NOT ALLOW SILLY STRING in/on, or near our inflatables The chemicals in Silly String will ruin the vinyl in our inflatable bouncers; the damage is not repairable. Please don’t plan to have silly string at your party if you are renting an inflatable. Our least expensive units cost $2000 new and some of our bigger inflatables cost over $5000. If silly string ruins one of our inflatable Bounce Houses or Water slides, the renter will be responsible for the full cost of replacement.
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